Universal Banker
Job Details
Full Job Description
The Role Responsibilities
Operations:
- Processing
of Daily Cash & Transfer Transactions. Transactions for Remittances
and other products (Cashier’s Orders, Foreign Currency Exchange etc,
as applicable)
- Ensure strict compliance on the
process & policy of Group guidance & Local Regulatory, such as
Anti-Money Laundering, Sanction, Customer Due Diligence, Code of
Conduct etc
- Ensure correct regulatory
reporting, as applicable
- Duel control and
day-end reconciliation/ review of Cash, COs, other instruments and
security items & stationary.
- Processing
Entries and Vouchers.
- Processing of Cashiers
Order/Demand Drafts
- Processing Stop Payment
instructions.
- To maintain Turn-around
time.
- Maintenance of Cash Registers, Keys &
Combination register and other relevant registers as applicable.
- ATM cash loading/Daily Servicing & Trouble
Shooting, if any
- Management and reconciliation
of all Suspense & Sundry Accounts
- Keep Cash
Difference file, Courier Controls, and Debit cards & its register, if
any.
- Carry out contingent responsibility of
Receiving, Delivering, safe keeping and reconciliation of
soiled/mutilated notes/prize bonds waiting to be delivered
- Preparation of Productivity Management and other reports and
other regular returns.
- Rectification of
internal control issues.
- Act as a
Prime/non-prime key custodian, as assigned.
- Act as a Chief Teller, when assigned.
- Act as
a back-up of BOSM, when assigned.
- Act as the
Locker custodian, when assigned
- Act as the
Student file custodian, when assigned
- Handle
client inquiry/complaint & process request for certificates,
statements, debit card, stop payment, cheque Book request, etc.
- Process Account related instruction and forward to
account service/loan ops, as appropriate.
- Provide Locker related service
- Provide
Student file related service
- Act as a
Documentation Officer (Preparing & managing list of docs with details,
archiving dates & destruction dates while archiving, Ensuring all
boxes have destruction date as per Record Retention Policy on them
during archiving and retrieval of documents as & when necessary).
Service Quality:
- Providing prompt and high quality service
to Clients.
- To achieve set targets in terms of
service standards for transactions.
- Ensuring
that the branch premises are maintained to the specified standard.
Recommended workflow changes for greater efficiency.
- Resolving investigations and inquiries initiated by customer
inquiry to the specified standard.
- Continuing
Customer Retention efforts with personal involvement in complaint
resolution. Log customer complaints to CEMS and keep track of their
resolutions.
- Establishing Risk recognition and
Compliance Culture across the branch.
- Own and
Drive Know Your Customer/CDD, Reputation Risk, Money Laundering
initiative
- Report Suspicious
Activities/Transactions as necessary.
- Ensure
Control Environment is robust enough to receive Satisfactory Audit
Ratings
- Ensure general housekeeping standards
of the branch
- Customer quarries follow up and
solve problems
- Enhancement of the Bank’s image
via community activities
Financial/Sales:
- Generation of new business via in-branch
contacts/Cross Selling from observation of customer transactions
- Building new relationships and strengthening
existing Relationships
- To achieve set targets
in terms of potential customer and follow up with phone calls.
- Referral of prospective business to other SCB
functional units
Operational
Risk/Administration:
- Assist the BM for the branch security
management and coordinating with Administration as and when
required.
- Assist the BM to ensure that
branches maintain all the records that are auditable for good audit
rating
- Participate in carrying out the
Business Continuity Plan among the department.
People:
- Have open
channels of Communications and maintain high levels of
motivation.
- Help create an environment where
the branch people can operate as a team demonstrating the Values of
the Bank.
Key Stakeholders
- CPBB Operation
- Client Relationship
- Branch Operation
Team
- Business Risk Management Team
Key stakeholders
- CPBB Operation
- Client Relationship
- Branch Operation
Team
- Business Risk Management Team
Our Ideal Candidate
- Minimum
Bachelor’s Degree.
- 1-2 years of relevant experience.
Role Specific Technical Competencies
- Communication Skill
- MS Office
About Standard Chartered
We're an international bank, nimble
enough to act, big enough for impact. For more than 160 years, we've
worked to make a positive difference for our clients, communities, and
each other. We question the status quo, love a challenge and enjoy
finding new opportunities to grow and do better than before. If you're
looking for a career with purpose and you want to work for a bank
making a difference, we want to hear from you. You can count on us to
celebrate your unique talents. And we can't wait to see the talents
you can bring us.
Our purpose, to drive commerce and prosperity
through our unique diversity, together with our brand promise, to be
here for good are achieved by how we each live our valued behaviours.
When you work with us, you'll see how we value difference and advocate
inclusion. Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Universal Banker
Standard Chartered
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