Technical Writer @ Technext Limited

 We are looking for a “ Technical Writer”  at Technext Limited.

Why Technext Limited?

Our mission is simple: Make excellent products with top-notch customer service. For achieving that excellence, we need committed and engaged people on our team. And for that to happen, Technext has to be a great place to work.

Here, you’ll find yourself surrounded by colleagues who feel like friends, people who are willing to help and want to see you succeed. When asked to describe Technext in a few words, our employees respond with things like “committed to a very high standard,” “collaborative,” “fun-loving,” and “great learning opportunity.”

No. of Vacancies : 1

Job Description
This is a brilliant new opportunity for an enthusiastic technical writer to join our young, dynamic team at Technext. As a technical writer, you’ll be responsible for creating simplified user content, including, but not limited to, technical manuals, training guides, journal articles, tutorials, and software documentation, while having subject matter experts guide you through the entire process to make complex information accessible to employees and target audience. 

Your efforts will result in smooth technical communication and support between the technology developers and different departments, key stakeholders, and target customers. 

Furthermore, you might be consulted for writing software/product policies with different teams of software developers and product managers.

Responsibilities:

• Determine the clearest and most logical way to present information for the greatest reader comprehension.

• Generate innovative ideas for content and workflow solutions.

• Review and/or copyedit content developed by other members of the team.

• Evaluate current content and develop innovative approaches for improvement.

• Assist management in creating training materials on troubleshooting and usage.

• Help technical support engineers to provide accurate feedback to customers and prepare accurate reports promptly.

• Support to follow up with clients to make sure their workflows are functioning properly after troubleshooting.

• Refer to internal databases or external resources to provide accurate tech solutions.

• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).

• Help the Support team to resolve complex problems, interact with clients through video calls, phone, emails or chats and provide unambiguously written instructions and technical guidelines.

Requirements :

• Bi-lingual fluency in English for all Listening, Reading, Writing, and Speaking.

• In-depth knowledge of HTML

• Basic knowledge of CSS and Javascript

• Basic knowledge of ReactJS is a plus

• Working knowledge on Git and Github is a plus

• Ability to write instructional materials for a professional audience as well as technicians and specialists.

• Working knowledge of graphics applications such as Adobe Photoshop, Figma etc.

• Familiarity with technical terms for web design.

• Detail-oriented with good organisational and record-keeping skills.

• Excellent written and verbal communication skills, along with the ability to work independently and as part of a cross-functional team.

• Must be able to work with minimal direction, be highly motivated, and be a team player.

• Demonstration of leadership competencies such as effective planning, motivating and developing staff and building effective teams.

Employment Status

• Full Time (On-premise)

Location

• Rupayan Shelford, 14th floor, Shyamoli, Mirpur Rd, Dhaka 1207

Educational Requirements

• BSc in Computer Science or any other relevant subject.

Experience Requirements

Additional Requirements

• A solid desire to learn and develop technical skills

• Ability to plan tasks and manage time effectively

• Excellent written and verbal communication skills

• Should have people skills to foster effective communication among team members and to motivate them

• Ability to understand the strengths and weaknesses of teammates to work with them constructively

• Working experience with a project management tool like Slack, Trello will be a bonus

Salary

Tk. 16,000 - 24,000 (Monthly) [based on experience]

Perks and Benefits

• Friendly culture and comfortable work environment

• Casual, relaxed dress-code

• Generous paid time off and paid holidays

• Flexible casual and annual leaves

• Leave encashment facility

• Yearly salary review

• Gratuity fund

• Yearly 2 Festival bonus

• And more!

Schedule: 

8-hour shift (10AM - 6PM)

Weekend: Friday

• Please send your updated copy of your resume

• The email subject should be: "Technical writer, Experience: Years". Example: "Technical writer, Experience: 2 Years"

• Add a section to your email, answering the question, "Why do you think you are the right fit for the job?"

• Including your portfolio/case study/social profile will add an extra advantage.

• Deadline for CV: 20th Dec 2021

NB: Only shortlisted candidates will get a call for our recruitment process.

Application Link: