Full Job Description
Requisition ID: req49284
Job Title: Senior IT Infrastructure
Manager
Sector: Information
Technology
Employment Category:
Fixed Term
Employment Type:
Full-Time
Open to Expatriates:
No
Location:
Cox's Bazar, Bangladesh
Work Arrangement:
In-person
Job Description
Program Brief:
Founded in 1933, the International Rescue Committee (IRC) is one of
the world’s leading agencies working in post-conflict and development
contexts, supporting communities in over 40 fragile, failed and
developing states. In this capacity, we work to restore safety,
dignity and hope to millions who are uprooted, struggling to endure
and wishing to advance on a path of development.
The IRC has
been present in Bangladesh since 2017 and obtained registration with
the NGOAB in March 2018. Since the IRC obtained registration in March
2018, it has moved quickly to expand its integrated emergency health
and protection response through both direct and partner-based
programming focused on primary healthcare, women’s protection and
empowerment, sexual and reproductive health, gender-based violence and
child protection. Through 2018, the IRC’s response strategy will
primarily target Rohingya refugees in Cox’s Bazar, while meeting the
significant needs in both refugee and host populations, as already
existing vulnerabilities are compounded with cyclical monsoon and
cyclone seasons that impose additional threats to the lives and
protection of those refugees as well as vulnerable host populations.
IRC will grow over time its geographic coverage within Cox bazar and
to other parts of the country, thus expand its’ networks and
partnerships around emergency preparedness and response work, reach
beyond the Rohingya refugees, also targeting the vulnerable host
groups in Cox Bazar and other parts of Bangladesh.
Purpose
of the Role:
The Senior IT Infrastructure Manager is
responsible for managing and maintaining the IT infrastructure of
Bangladesh RSC. In close collaboration with Country IT team & IRC IT
Engineering teams, and in alignment with the donor, NIST and IRC IT
and information security standards, its responsibilities would include
systems administration, network administration, identity and access
management, incident response and management, security compliance,
backup and disaster recovery, risk management, and documentations &
reporting. This position reports to the Technology and Information
Security Coordinator.
Major Responsibilities:
- System Administration. In close collaboration with IRC
Systems Engineering, install, configure, and manage the RSC’s servers,
operating systems, and software applications. This involves ensuring
that the systems are properly secured, patched, and updated to protect
against vulnerabilities and threats.
- Network
Administration. In close collaboration with IRC Network Engineering,
manage the RSC's network infrastructure, including routers, switches,
firewalls, and network protocols. The role includes configuring and
monitoring network devices, implementing security measures such as
access controls and intrusion detection systems, and ensuring network
performance and availability.
- Identity and Access
Management. Manage user accounts, permissions, and access rights to
various RSC IT resources. This includes implementing strong
authentication mechanisms, enforcing password policies, and
controlling access to sensitive data and systems.
- Incident
Response and Management. In close coordination with IRC Global
Information Security, identify and respond to security incidents. This
involves monitoring systems for signs of unauthorized access or
malicious activities, investigating security breaches, and
implementing measures to prevent similar incidents in the future.
- Security Compliance. In close coordination with IRC Global
Information Security, ensure that the RSC IT infrastructure aligns
with NIST security standards and guidelines. This includes conducting
regular security assessments, vulnerability scans, and penetration
testing. The role will also assist in developing and implementing
security policies, procedures, and controls to address compliance
requirements.
- Backup and Disaster Recovery. Responsible for
implementing backup solutions to protect data and systems from loss or
damage. This involves establishing backup schedules, verifying backup
integrity, and periodically testing disaster recovery plans to ensure
business continuity in the event of a system failure or disaster.
- Risk Management. Assess and mitigate risks related to the IT
infrastructure. This includes identifying potential vulnerabilities,
evaluating the impact of security threats, and implementing
appropriate safeguards to minimize risk exposure.
- Documentation and Reporting. Maintain comprehensive documentation of
the IT infrastructure, including configurations, procedures, and
incident reports. This includes providing regular reports on the
status of the infrastructure, security incidents, and compliance
measures to RSC management and relevant stakeholders.
-
- Software and Hardware Support: In partnership with IRC
Global Service Desk and relevant engineering teams, ensure provision
of support to end users in installing, configuring, and
troubleshooting software applications and hardware devices. This can
include providing guidance on software usage, resolving compatibility
issues, and diagnosing hardware problems.
- I&C Guidelines –
ensure that RSC regional office, sub-offices and field offices have
systems in place to ensure compliance with IT related requirements in
the Integrity and Compliance Guidelines. Responsible for tracking
data and consolidating data received from sub-offices into one RSC
report.
Key Working Relationships:
Position Reports to: Technology
and Information Security Coordinator
Internal: All RSC
Bangladesh staff, RSC Asia IT Support teams, IRC Global IT System
Network Engineering, Regional IT, and relevant global IT Teams
External: Refugee Processing Center, IT vendors in close
coordination with Global Supply Chain team
Qualifications
Technical Skills:
- Proficiency
in Windows desktop and server operating systems.
- Knowledge
of networking concepts, protocols (TCP/IP, DNS, DHCP), and network
administration.
- Experience with virtualization
technologies, such as VMware or Hyper-V.
- Familiarity with
cloud computing platforms, such as AWS, Azure, or Google Cloud.
- Understanding of backup and disaster recovery solutions.
- Proficiency in server and infrastructure management tools.
Security Knowledge:
- Understanding of cybersecurity principles and best practices.
- Knowledge of security frameworks, such as NIST, ISO 27001,
or CIS Controls.
- Experience in implementing security
measures, such as access controls, encryption, and intrusion detection
systems.
Troubleshooting and Problem-Solving:
- Strong analytical and problem-solving skills to
identify and resolve complex technical issues.
- Ability to
diagnose and troubleshoot hardware, software, and network problems.
- Experience in root cause analysis and incident response.
Communication and Collaboration:
- Excellent verbal and written communication skills to interact with
end users, colleagues, and management effectively.
- Ability
to explain technical concepts to non-technical individuals.
- Collaboration skills to work with cross-functional teams and
stakeholders.
- Strategic thinker with excellent
interpersonal, communication, leadership and negotiation skills.
Certifications:
- Industry
certifications such as CompTIA A+, Network+, Security+, or Microsoft
Certified: Azure Administrator Associate can enhance your profile and
validate your skills.
Experience:
- Minimum 6 years of previous experience in IT infrastructure
management, system administration, or network administration is highly
valuable.
- Experience with IT service management frameworks
like ITIL is beneficial.
- Familiarity with compliance
requirements and regulations related to IT infrastructure, such as
GDPR, HIPAA, or Section 889
Language Preference:
- Strong communication skills in both: Bengali &
English.
- Familiarity with Chittagonian language is
preferable.
Specific Educational Qualification:
- Minimum Graduation in engineering or technology.
Standard of Professional Conduct:
Gender Equality & Equal Opportunity:
We are an equal opportunity employer and value diversity at our
organization. We do not discriminate on the basis of race, religion,
color, national origin, gender, sexual orientation, age, marital
status, veteran status, or disability status. Are you ready to join
the most dynamic team?
Working Environment:
The position is based in Refugee Resettlement Program (RSC) Cox’s
Bazar Office. The position may require both domestic and international
travels to support delivery of USRAP processing within Bangladesh and
throughout Asia. A valid passport and the ability to acquire US and
other visas, as necessary, is a requirement.