SEO & Virtual Assistant for E-commerce Shop - Customer Communication, SEO, and Content Writing (Remote)

VolksByte.com  is a German-based software company with a strong global footprint, and now we're looking to expand our operations in Bangladesh. We want to blend German engineering precision with Bangladeshi innovation to provide world-class software solutions. VolksByte is a dynamic and innovative company dedicated to revolutionizing the digital landscape.

We specialize in developing cutting-edge web applications that empower businesses to thrive in the modern era. Our team of talented developers, designers, and project managers work collaboratively to deliver exceptional software solutions tailored to our clients' unique needs.

With a focus on creativity, functionality, and user experience, we are committed to driving digital transformation and helping businesses stay ahead of the curve. We're also working for highly committed products that will change the industry. There is lot of opportunity to explore yourself.

We are seeking a highly organized and proactive Virtual Assistant to join our team and support our & customer's e-commerce and ERP operations. As a Virtual Assistant, you will play a crucial role in maintaining our online shop, maintaining customer ERP, managing customer communication, and implementing SEO strategies to optimize our website's visibility and drive organic traffic. If you have a passion for e-commerce, exceptional communication skills, and a keen eye for detail, we want to hear from you!

As a Virtual Assistant for our/customer's e-commerce shop, you will play a crucial role in maintaining smooth operations, ensuring excellent customer service, and optimizing our website for search engines. Your primary responsibilities will include managing customer communication, handling inquiries and concerns, and implementing effective SEO strategies to improve our online visibility. This is a remote position that offers flexibility and the opportunity to work with a dynamic and collaborative team.
 

Responsibilities:

• Manage customer communication channels (emails, live chat, social media) promptly and professionally, ensuring exceptional customer service at all times.
• Respond to customer inquiries, concerns, and feedback in a timely and friendly manner, providing accurate information and assistance.
• Handle order processing, tracking, and fulfillment, ensuring seamless transactions and customer satisfaction.
• Collaborate with internal teams to address customer escalations and resolve issues effectively.
• Conduct market research to identify customer trends, preferences, and opportunities for improvement.
• Implement SEO strategies to optimize website content, increase organic traffic, and improve search engine rankings.
• Perform keyword research and analysis to identify target keywords and optimize website content accordingly.
• Optimize product listings, metadata, and other on-page elements to improve search engine visibility.
• Monitor website performance using analytical tools and provide recommendations for SEO enhancements.
• Stay up-to-date with industry trends and best practices in customer communication, e-commerce, and SEO.
   

Requirements:

• Proven experience as a Virtual Assistant or similar role in an e-commerce environment.
• Excellent written and verbal communication skills in English (additional language proficiency is a plus).
• Strong organizational and time management abilities, with the ability to multitask and prioritize effectively.
• Proficiency in customer relationship management (CRM) systems and e-commerce platforms.
• Familiarity with SEO principles, keyword research, and content optimization techniques.
• Knowledge of analytical tools (e.g., Google Analytics) to track and report on website performance.
• Basic understanding of HTML, CSS, and web design principles.
• Self-motivated with a proactive attitude and the ability to work independently.
• Reliable internet connection and a dedicated workspace to ensure uninterrupted remote work.
   

Other Information

• Your work hours have some overlap with EU business hours (we require your local timezone to be within CET +/- 2h). 
• Salary Range 20,000 to 40,000 BDT (Depending on your skills)

Benefits

• Two Festival Bonuses
• Performance Bonuses
• Salary Increments based on performance.
• Loyalty Bonus
• Other Benefits as Per Company Policy

How to Apply:

If you are a proactive and detail-oriented Virtual Assistant with a passion for customer communication and SEO, we would love to hear from you. Please submit your resume, a brief cover letter outlining your relevant experience, and any portfolio or sample of your work. We appreciate all applications, but only shortlisted candidates will be contacted. We look forward to reviewing your application and having you join our team!
 

Note: This is a remote position. Candidates from any location are welcome to apply (must be from Bangladesh).

We look forward to reviewing your application and having you join our team!