Relationship Manager, Supply Chain Finance

Job Summary

• To position the branch as an effective retail sales and service outlet by providing superior client service for increasing the client base and achieving the branch asset & liability targets for Premium Clients segment.
• Assist the BM/ BOSM to ensure that all the Group & Local Regulatory guidelines are adhered to during branch operations.

Responsibilities

Financial/Sales:

·       Grow portfolio and revenue of Supply Chain Finance (SCF) clients under Bank's supply chain program

·       SCF NTB client growth per anchor level ensuring efficient onboarding in liaise with Ecosystem Management Team and Anchor.

·       Proactive accounts monitoring with a view to minimize credit loss & manage SCF Portfolio in most profitable manner.

·       Ensure strict compliance of SME related regulatory policies

·    Ensure collection and high conversion of leads from bank's ecosystem

·       Ensure highest standard of compliance

· Ensure good portfolio health by managing exceptions, expiry, excess, overdue and exit of the spokes in liaise with Anchors

• To achieve set targets in terms of building assets and liabilities set forth in Job Objective.
• To capitalize on cross-sell opportunities.
•   To communicate with clients and potential clients for sales opportunities.
• To help and organize sales promotions (Campaigns, presentations, seminars, exhibitions, etc.) in co- ordination with the Branch & other sales channels.
•   To ensure cost minimization/ control environment.

Service Quality :

• To provide high quality service to Business Banking customers
• To achieve set targets in terms of service standards for client transactions.
• To show a significant development of service quality levels across the Branch as measured NPS. To log Client complaints into CEMS and keep track for their solutions.
  

Operations:

• To provide high quality service to SCF clients and Anchors
• To achieve set targets in terms of service standards
• Maintain high quality Correspondence with the clients and anchors
• Own and drive Customer Due Diligence, Reputation Risk, Anti-Money Laundering, Sanction and FATCA initiatives.
• Establish Risk Recognition and Compliance Cult ure in the branch.
• Ensure Control Environment is robust enough to receive Satisfactory Audit Ratings.
• Ensure proper documentation for Retail Banking products for all clients and keep the error rate within acceptable level.
• Ensure proper documentation for Dormant/ Unclaimed Account Regularization.
• Provide service/ answer enquiries to the clients over the counter and over telephone.
• I nitiate the increasing, decreasing, rescheduling and renewal of Supply Chain Accounts.
• Conduct Need Based Conversations and create sales opportunities.

Operational Risk/ Administration:

• Assist the BM to ensure that branches maintain all the records that are auditable for good audit rating.
• Assist BM to ensure that proper signage is in appropriate place.
• Assist BM to ensure the awareness of business continuity plan among the departments.

People:

• Have open channels of communications and maintain high levels of motivation.
• Help create an environment where the branch staff can operate as a team demonstrating the Values of the Bank

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct .
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

• Minimum 3 years of banking experience in Business Banking segment
• Good understanding of SCF and trade products
• Minimum Graduate from a reputed institution
• Strong Communication and inter-personal skills
• Creativity in terms of meeting client demands with existing products
• Good technical competencies in bank’s TP systems
• Competitor awareness

Role Specific Technical Competencies

• Ms Office

About Standard Chartered 

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing  and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,  continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together,  we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter,  we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,  with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working  options based around home and office locations, with flexible working patterns
• Proactive wellbeing support  through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture  to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation,  one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments -  some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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