Jo b Description
| - Ensure evidence based planning and forecasting to
meet demand for services.
- Trend analysis and coordinate with
cross-functional teams to prepare forecast.
- Develop,
implement and fully embed comprehensive and consistent tools/
processes to efficiently execute demand through all phases of
outsourcing relationship
- Coordinate all related KPI’s to be
performed by Business Partner as per contractual obligations and
governance established.
- Participate in weekly operational
review sessions with Business Partner to align on rolling forecasted
activities and actuals from previous period.
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- Financial planning and budget preparation for
Customer Experience and Service department collaborating with all
relevant stakeholders.
- Analyze budget vs. actual costings to
define possible issues and improvement opportunities, reviewing on
timely basis.
- Document and track agreed targets and
resulting incentives for which partner is to be remunerated.
- Facilitate validation of Business Partner invoices, comparing
to original forecasts and reconciling differences.
- Effective
souring of data for better and quick reporting
- Develop
analytics for regular insight to management
- Identify and
develop queries and automation (tools) to support analysis of business
performance and reengineering operational processes for Customer
Service.
- Provide solutions by identifying alternatives and
application of analytics to improve productivity rates or cost of
delivery through better utilization of resources.
- Actively
participate in major improvement projects and add value within the
scope of company strategic objectives.
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| Academic Qualification
| - Bachelor/University degree in Business Administration
or MIS or Finance or any other relevant discipline
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| | - 5+ years’ experience in similar
position
Minimum 3 years’ experience of working with BI
Tool(s), MySQL and programming languages. |
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| - Proven analytical skills
- Strong
negotiation and problem solving skills
- Demonstrated
unquestionable integrity and truthfulness
- Ability to
address/escalate issues in a constructive manner
- Sound
financial knowledge, with excellent financial modeling, planning &
analysis skills
- Excellent written and verbal communication
skills
- Works well with a diversity of people and
demonstrated collaboration skills
- Proven ability to perform
well under pressure and highly self-motivated
- Knowledge of
Microsoft office suite (Excel, Word, PowerPoint, Visio, etc.)
- Certified programming and developing knowledge
- Proven expertise of SQL based reporting
- Good
understanding of modern technologies and digital transformations
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