Full Job Description
Requisition ID: req51285
Job Title: Interpreter Services Manager
Sector: Program Administration
Employment Category: Fixed Term
Employment Type: Full-Time
Open to Expatriates: No
Location: Cox's
Bazar, Bangladesh
Work Arrangement:
In-person
Job Description
Purpose of the Role
The Interpreter Services Manager will ensure the delivery of
high-quality language interpretation and translation for USCIS
Officers, RSC staff, and applicants to the US Refugee Admissions
Program. Additional responsibilities include training, mentoring, and
recruitment of new interpreters, monitoring and evaluation, and
interpreter schedule management. The Interpreter Services Manager
directly supervises the RSC Asia’s Bangladesh Interpreter program.
This position reports to the Program Support Coordinator.
Highlights of Key Responsibilities
Capacity
building
- Identify current and future language
needs for RSC Asia, Bangladesh.
- Assess skills and
suitability of existing interpreter resources.
- Manage all
processes and practices for the interpreter program, including
recruiting, training and onboarding, and retention.
- Supervises, assigns, reviews and evaluates the work of interpreters
Conduct performance reviews and evaluations of interpreters.
- Ensure that all contract and staff interpreters have met all
requirements prior to any USRAP activity engagement.
- Evaluate candidates for language competency in both English and the
target language.
- Provide regularly scheduled interpreter
training focusing on ethics, accuracy, impartiality, professionalism,
confidentiality and attitude.
- Directly supervise all
Interpreters
Training
- Provide ongoing training and feedback opportunities to direct reports
and contract interpreters.
- Present regular training on the
effective use of interpreters to RSC Asia staff
- Monitoring
and Evaluation
- Utilize RSC Asia monitoring tools to
regularly assess Interpreter and RSC Asia staff adherence to best
practices.
- Evaluate skills and performance of interpreters
through regular monitoring activities.
- Conduct annual
monitoring activities for all interpreters.
- Ensure team members and direct reports fully comply with the
Integrity and Compliance Guidelines
Interpreter
Management
- Ensure that interpreters have met
all requirements prior to engagement with any USRAP assignments.
- Maintain accurate and current records of all interpreters
including security checks, interview results, and other relevant
information.
-
- Act as the primary focal point for
liaising with third-party interpreter providers
- Work
closely with Program Support and/or Operations team to monitor
interpreter payment.
- Conduct regular team meetings and
ensure clear, consistent communication with interpreters.
-
Perform other duties as assigned by supervisor.
Qualifications
- Minimum 5 (five) years in management and leading
a team.
- Resettlement processing or other NGO experience is
preferred.
-
- Previous work in a multicultural
environment is preferred.
- High level of professionalism
while carrying duties per the USRAP Integrity and Compliance
guidelines.
- Demonstrated ability to effectively manage
time and meet deadlines, and work well under pressure in a fast-paced
team environment.
- Ability to support activities through
good listening and analytical skills.
- Able to juggle
multiple tasks simultaneously.
- Strong communication skills
with a demonstrated ability to communicate and work effectively and
professionally with partners, colleagues, interpreters and refugee
clients.
- Excellent interpersonal and cross-cultural
communication skills
- Flexible and willing to learn and take
on new tasks.
- Mature, positive attitude and able to work
under pressure
-
- Working knowledge of a refugee
language is preferred.
- Computer Literacy –competence in Ms
Office i.e. Word, Excel, and PowerPoint, Outlook desired
-
Specific Educational Qualification
Certification