Director, Program & Operations
Job Details
Full Job Description
Noora Health ’s mission is to improve outcomes
and strengthen health systems by equipping family caregivers with the
skills they need to care for their loved ones.
Founded in
2014, Noora Health turns hospital hallways and waiting rooms into
classrooms by tapping into the most compassionate resources available
for the patient’s care: their own family.
With
support from governments and partners in India, Bangladesh, and
Indonesia, Noora Health has trained more than 3.5 million caregivers
across 460+ facilities using their flagship caregiver education and
training curriculum, the Care Companion Program (CCP).
In a cohort of patients, the CCP reduced post-surgical cardiac
complications by 71%, maternal complications by 12%, newborn
complications by 16%, and newborn readmissions by 56%.
Noora
Health was honored as a TED 2022 Audacious Project Grantee and
recipient of the 2022 Skoll Foundation Award for Social Innovation .
Featuring Edith Elliott and Shahed Alam, our Co-Founders and Co-CEOs,
Noora Health’s mission took the spotlight at TED 2022 and was also
featured in a 2022 Skoll video .
ABOUT THE ROLE
Reporting to the Senior Director, Expansions,
the Director - Programs and Operations will be a critical member of
the Leadership Team of Noora Health. The individual will be
responsible for providing leadership for implementing our strategies
on the ground, establishing long-range goals and strategies and
arriving at feasible plans and policies in order to attain them. The
person will oversee culture and values of the team in line with the
overall Noora culture guidelines and also improve efficiencies of
intra-team communications and communications between the Bangladesh
and Global teams where applicable. The person will also work closely
with and support the Country Director - Strategy and Partnerships in
putting together the best strategy for achieving the long term goals
of Noora Health BD.
We need an empathetic leader and an adept
relationship builder who can execute thoughtful and ambitious growth
strategies while ensuring operational excellence. The individual
should have exceptional interpersonal and people management skills,
with the ability to develop and manage high-performing, cohesive teams
across division and even country borders. Whether executing strategic
or tactical duties, the individual consistently should embody, model,
and uphold Noora Health core principles of respectful yet firm
communication, professionalism, flexibility, responsiveness, and
strategic leadership.
WHAT YOU WILL DO
The individual is responsible for spearheading the implementation and execution of the Bangladesh plans for Noora Health. This position requires a strategic thinker who can make or delegate critical day-to-day decisions while adhering to our shared frameworks. The candidate will possess exceptional leadership qualities, enabling them to build and lead cross-functional teams in the country to deliver impactful outcomes.
Key Responsibilities:
Strategy Execution:
- Create an action plan for achieving Noora Health BD goals and provide leadership for implementing the same.
- Make or delegate day-to-day decisions to maximize country impact, staying within the boundaries of established frameworks
Team Leadership and Development:
- Build, mentor, and lead multi-functional teams in the country to effectively execute program development, delivery, and operational activities
- Supervise the heads of program development, program delivery, research, and operations and provide guidance and support to ensure the successful fulfillment of their responsibilities
- Ensure smooth and efficient inter team collaboration within BD teams and also between BD and Global teams
Collaborative Problem-Solving:
- Collaborate with stakeholders and other teams to address challenges and obstacles in shared programs
- Facilitate empathetic problem-solving initiatives to ensure the efficient resolution of issues, maintaining program continuity
Accountability and Performance Management:
- Take ownership of and be accountable for meeting goals and targets set for shared programs in the country
- Monitor progress on the research agenda and utilize research outcomes to drive performance improvement across programs
Research and Impact Assessment:
- Work closely with the research team to ensure that ongoing studies and evaluations align with program goals and objectives
- Utilize research outcomes to identify areas for improvement and innovation, leading to more impactful program delivery
Operational Strategy & Execution
- Operations including Finance, HR, and facilities/logistics
- Resource Allocation & Budgeting : Collaborate with the finance team to optimize resource allocation, ensuring that operational and programmatic needs are met within the allocated budget. Regularly review operational expenditures to maintain fiscal responsibility.
- Stakeholder Coordination : Foster collaboration among internal departments and other Noora Health entities around the globe to ensure a coordinated and cohesive approach to operations. Additionally, represent Noora Health Bangladesh at relevant forums, meetings, or events as needed, supporting the Country Director where needed.
WHO ARE WE LOOKING FOR
- Bachelor's degree in a relevant field; advanced degree preferred.
- At lease 8 years of experience working in the field of programs and operations.
- Experience working with global teams - thereby ability to retain local flavor yet adopt best practices from around the Noora working family to optimize for efficient working
- Proven experience in leading multi-functional teams to achieve significant program impact.
- Extensive experience in program development, delivery, and operations.
- Demonstrated ability to make strategic decisions within established frameworks
- Strong problem-solving and collaborative skills, with a track record of successful conflict resolution.
- Excellent people leadership, management, and mentoring capabilities fostering a positive team culture
- Results-oriented, with a focus on meeting and exceeding targets
- Familiarity with research methodologies and the ability to leverage research outcomes to drive performance improvement
- Someone who can have oversight on finance and admin processes and provide guidance to these teams
Only Bangladeshi nationals are eligible to apply for this position.
At
Noora Health, we value diversity, equity, and inclusion, and we
understand the value of developing a team with different perspectives,
educational backgrounds, and life experiences. We prioritize diversity
within our team, and we welcome candidates from all gender identities,
castes, religious practices, sexual orientations, and abilities –
among many others.
We encourage people from all
backgrounds to apply for positions at Noora Health.
Director, Program & Operations
Noora Health
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