Customer Experience-Consultant
Job Details
Full Job Description
Customer Experience
includes roles that provide services to customers once they are
onboarded in the Maersk environment. Activities may include the
following (but are not limited to):
- Customer channel
management
- Case Management
- Customer onboarding and
relationship management
- Contract and dispute management
-
and more.
Administrative stream includes those who primarily
support others by performing skilled technical, administrative or
operational tasks. Jobs may range from highly supervised entry-level
workers, technicians, and administrative staff to experienced
individual contributors with robust technical or practical knowledge
in specific areas, who have an ability to execute specialized work to
support operations.
At the top of this career stream,
individuals work independently and apply standards, yet can also make
departures from established processes to resolve problems.
A
colleague at this level works on tasks of limited scope and
complexity, exercises independent judgment within defined boundaries
and guidelines and typically under supervision. The colleague has
skills developed through job-related training and on-the-job
experience within a specific job discipline.
Colleagues have
knowledge of standardized work routines and methods, general facts and
information but may need to escalate non-routine problems to a more
experienced colleague or supervisor.
The job requires job and
business knowledge at the time of hiring.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Customer Experience-Consultant
APM Global Logistics Bangladesh
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